Your delivery schedule will depend on the product and the time that you placed your order. Go to the Orders section under My Account or click on the order number in your Order Confirmation email to check on the status of your delivery.

If you’re not at home to receive your order, our delivery partner will call you to schedule a day and time that is convenient for you. If you miss this delivery, they will make two more attempts.

If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us. Call us on 01211440252 within two working days of the third attempt and we’ll schedule another delivery date and time that suits you better.

Delivery is free on orders of EGP 2500 and above. If your total order value is less than EGP 2500, you will be charged for delivery.

Your delivery charges will be displayed during the checkout process.

If you've paid for your order by cash, here's how it works:

• Online returns: you'll receive a refund through (insta pay -wallet)
• cash : you can opt either for a cash refund

Here's how long it will take:

1. 2-5 business days to receive your returns.
2. 2 business days to perform a quality check and issue the refund.

If you've paid by cash, you have two choices:

Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered

No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash

We accept:

1. Credit and Debit Cards - Egypt-issued or International Visa or MasterCard Credit and Debit Cards.
2. Cash on Delivery.
3. instapay - wallet